🕦 Timetables are subject to change

Departure and arrival times are subject to weather conditions and cargo operations at the port. You will be notified of your exact boarding time 2 to 3 days before departure.

👨✈️ The captain has the final say

As the sole person in charge, he may alter the course, reschedule a port of call or delay a departure to ensure the absolute safety of the ship and its passengers.

🗓️ Please arrive 24 hours before boarding

You must be present in the port of departure and available from the day before departure in order to receive instructions on how to access the port and the safety briefing.

🚕 Access to the port and taxi transfer included

The price of your crossing includes your taxi transfer and coordination with port security staff. As port areas are strictly secured, you will be met at a designated meeting point, which will be communicated to you in advance: Saint-Nazaire: Brit Hotel, Saint-Nazaire – 11.00, local time Saint-Pierre-et-Miquelon: Quai du Commerce in Saint Pierre – 9.00 am, local time Baltimore: MPA Badging Office – Dundalk (Broening Highway) – 9.00 am, local time

👵 Age: 7 to 77 years old

Children: must be at least 7 years old, taller than 100 cm and weigh more than 20 kg (required to ensure rescue equipment fits properly). Over 75 years of age: boarding is permitted upon presentation of a medical certificate attesting to good physical and mental health.

🤰Maternity: up to the 24th week

As there is no doctor on board and help is a long way off on the high seas, pregnant women who are more than 24 weeks pregnant before or during the crossing cannot be admitted on board.

💪 Range and seaworthiness

The vessel has narrow passageways, steep staircases and steps between decks. Passengers must be able to walk unaided. The captain reserves the right to refuse boarding if a passenger’s state of health poses a risk to themselves or to those on board.

🚐 Loading your vehicle or freight (household removal, etc.)

Sailcoop exclusively manages passenger crossings. To ship your vehicle (motorbike, car, van, campervan) or arrange for your belongings to be transported as part of a house move, please contact Neoline’s sales team directly at commercial@neoline.eu They will provide you with a bespoke quote and put you in touch with their freight forwarding agent to handle the logistics and port formalities. This will enable you to travel at the same time as your vehicle.

🦮 Pets not allowed

As the Neoliner Origin is a cargo sailing vessel (a commercial and working vessel) rather than a pleasure cruise ship, it does not have the necessary facilities (kennels, dedicated areas) to ensure their safety and welfare during a long crossing on the high seas. Furthermore, international and port health regulations for cargo and passengers do not permit their carriage.

Before boarding | Sailcoop

Key points to be aware of

🕦 Timetables are subject to change
👨‍✈️ The captain has the final say
🗓️ Please arrive 24 hours before boarding
🚕 Access to the port and taxi transfer included
The price of your crossing includes your taxi transfer and coordination with port security staff. As port areas are strictly secured, you will be met at a designated meeting point, which will be communicated to you in advance:
- Saint-Nazaire: Brit Hotel, Saint-Nazaire – 11.00, local time
- Saint-Pierre-et-Miquelon: Quai du Commerce in Saint Pierre – 9.00 am, local time
- Baltimore: MPA Badging Office – Dundalk (Broening Highway) – 9.00 am, local time

IMPORTANT INFORMATION

⚠️ You must ensure that all your travel arrangements are 100 per cent changeable and refundable

At sea, the wind and maritime conditions dictate the schedule. For your train and flight tickets, or your hotel stays before and after the crossing, you must ensure you book tickets that can be changed or cancelled free of charge, allowing plenty of flexibility.

Conditions for boarding

👵 Age: 7 to 77 years old
- Children: must be at least 7 years old, taller than 100 cm and weigh more than 20 kg (required to ensure rescue equipment fits properly).
- Over 75 years of age: boarding is permitted upon presentation of a medical certificate attesting to good physical and mental health.
🤰Maternity: up to the 24th week
💪 Range and seaworthiness
🚐 Loading your vehicle or freight (household removal, etc.)
Sailcoop exclusively manages passenger crossings. To ship your vehicle (motorbike, car, van, campervan) or arrange for your belongings to be transported as part of a house move, please contact Neoline’s sales team directly at commercial@neoline.eu
They will provide you with a bespoke quote and put you in touch with their freight forwarding agent to handle the logistics and port formalities. This will enable you to travel at the same time as your vehicle.
🦮 Pets not allowed

Compulsory procedures

Each passenger must present a duly completed medical fitness certificate in order to be permitted to board.

This document is required by the shipping company NEOLINE.

Mandatory validity requirements:

Signature and initials: For the certificate to be valid, the doctor must sign the last page AND initial all pages. This ensures that they have taken note of all the specific details and conditions of the journey.
Validity period: The certificate must be dated within 30 days of departure.
On the day of travel: Remember to keep the original paper copy with you. Although it is usually submitted in advance, the crew may ask to see it when you board.

Download the certificate

MANDATORY

All passengers must take out comprehensive travel insurance covering the entire crossing.

You may take out a policy with the provider of your choice. To be accepted by the company, your insurance certificate must explicitly state the following cover:

24-hour, 7-day-a-week assistance.
Medical repatriation.
Cover for medical expenses abroad (particularly for destinations outside Europe or overseas territories, depending on your itinerary).

We offer cover through our partner Gritchen, which is ideal and straightforward for European nationals (€10 to €30 depending on your ticket).

This all-in-one package provides the minimum cover required to travel with peace of mind.

OPTIONAL

Available as an optional extra through our partner, cancellation insurance protects you and reimburses your costs (€50 to €80 depending on your ticket) if you have to cancel your trip before departure for unforeseen and valid reasons:

Serious illness, accident or death (of yourself or a close relative)
Serious damage to your home or theft of your identity documents
Unforeseen professional or administrative obligations (loss of employment, legal summons, etc.)
Pregnancy complications or events of force majeure.

Each passenger must also complete and sign a liability waiver before departure.

Download the model

UNITED STATES:

NEOLINE is a participant in the Visa Waiver Programme.
This programme allows citizens of partner countries to travel to the United States without a visa for up to 90 days.

Requirement:

Passengers must have a valid ESTA authorisation at least 30 days before departure.

Visit the US government website

Biometric data:
Travellers who are not residents of the European Union will be required to undergo a biometric procedure upon entry and exit from the country.

Are you travelling to the United States?
Our partner VISAMUNDI will guide you step by step through the process of obtaining your travel authorisation.

👉 Access the service

FRANCE / EU:

New procedures apply to travellers entering or leaving the European Union, notably with the introduction of the ETIAS system, which will come into effect by the end of 2026. In the meantime, only the Entry/Exit System (EES) applies.

Each passenger is responsible for checking and completing these formalities before departure.

Further information is available on the Ministry of Foreign Affairs website

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